Shipping policy
Order Processing
• All orders are processed within 1–2 business days.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order has been shipped, you will receive a confirmation email with a tracking number (where applicable).
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Shipping Destinations & Rates
1. Cyprus
• Delivery Time: 1–3 business days
• Shipping Method: ACS Courrier
• Shipping Cost:
• Standard Delivery: €3
• Free shipping on orders over €65
2. Greece
• Delivery Time: 3–7 business days
• Shipping Method: ACS Courrier
• Shipping Cost: €5
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3. Europe (EU Countries)
• Delivery Time: 5–12 business days
• Shipping Method: International tracked shipping
• Shipping Cost: €12
• Customs Fees:
• No customs charges within the EU.
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4. Rest of the World
• Delivery Time: 8 – 12 business days (varies by location)
• Shipping Method: International tracked shipping
• Shipping Cost: €17
• Customs & Import Charges:
• International orders may be subject to customs duties and taxes imposed by the destination country.
• These fees are the customer’s responsibility.
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Shipping Notes
• Delivery times are approximate and may vary due to customs delays, courier backlogs, or unforeseen circumstances.
• We are not responsible for delays caused by the shipping provider.
• Ensure your delivery address is correct. Orders returned due to incorrect address will require additional postage for reshipment.
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Order Tracking
If tracking is available for your order, you will receive a link via email after dispatch. Tracking updates may take up to 24–48 hours to appear.
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Lost or Damaged Packages
• If your package arrives damaged, please contact us within 48 hours with photos of the product and packaging.
• If your order is delayed or appears lost, we will assist in opening a case with the carrier.
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Contact Us
For any shipping-related questions:
📧 cthrustore@gmail.com
🌐 cthrustore.com/contact